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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Vivian Hinkle

June 14, 2023

5  out of  5 rating by Vivian Hinkle
"Excellent service, answers any concerns you have, friendly and a good place to do business with."

Yifan Yang

April 27, 2023

5  out of  5 rating by Yifan Yang
"Carl helped me set up my auto insurance, and explained everything in detail to me. It was a super pleasant and smooth experience!"

Linda Estep

April 20, 2023

5  out of  5 rating by Linda Estep
"Always helpful when I have a question. Everything is done quickly. They are very friendly too."

Isaac Gari

April 13, 2023

5  out of  5 rating by Isaac Gari
"Carl Nero took good took good car of me and answered any questions I had! Highly recommend!"

Bob Post

March 21, 2023

5  out of  5 rating by Bob Post
"Mike and his team have been extremely helpful and responsive throughout my ~10 years as their customer."

Shigenori Shiga

March 10, 2023

5  out of  5 rating by Shigenori Shiga
"I strongly recommend this agent for insurance. Carl is very responsive, helpful and easy to work with. He kindly answered my many questions and helped me review the various coverage options for our condo and auto. I am so glad we switched to State Farm insurance. Thank you."

Frank Lucchino

February 27, 2023

5  out of  5 rating by Frank Lucchino
"Mike Newell is responsive, knowledgeable and honest. He is a pleasure to work with."

Patrick Halferty

February 24, 2023

5  out of  5 rating by Patrick Halferty
"Mike and his staff are always responsive and thorough when we have questions or need guidance about our home, auto and life insurance. He’s a good neighbor (see what I did there?). Seriously, Mike’s been a great help to our family over the years."

Jean Lee

February 14, 2023

5  out of  5 rating by Jean Lee
"I was recently involved in a hit-and-run and had just moved over to State Farm about a month ago. I called Mike's office in a bit of a panicked state as it was my first time experiencing something like this. Mike and his team were so helpful in walking me through all the appropriate steps and answering the 23423847 questions I had. In addition, when the State Farm claims department connected me to an collision center that (while very close to my apartment) couldn't start working on my car until a month out, Carl from Mike's office helped me identify a different local collision center that was very responsive, had availability to work on my car sooner, and was equally as helpful."

Sunnyside up

February 2, 2023

5  out of  5 rating by Sunnyside up
"Taylor at this office has been great!! Knowledgeable, prompt and courteous. My past years of experience can varify that they are nothing but professional."

Meghan Doyle

January 30, 2023

1  out of  5 rating by Meghan Doyle
"Wouldn’t even recommend this place to my worst enemy. Started my policy & within 2 months my policy jumped $75 dollars due to the safe driving discount. Admitted they failed to provide me the beacon & necessary info to get it started but still I was required to pay the difference. I was then told it would be back to my normal rate the following month, WRONG. Same charges & another run around story. Woke up to see a $450 dollar increase on my policy that I didn’t renew. I had provided them TWICE a change of address yet they mailed the documents of the increase to my previous address & stopped emailing me my payment due notices ironically. I could get more help from a rock outside in the street than Mike. The man is clueless, contradicts most of his statements & could care less about customer service."

Ms Miller (Amanda)

January 10, 2023

5  out of  5 rating by Ms Miller (Amanda)
"Mike Newell is wonderful. Always friendly. Always willing to help you out. My dad and I have had car and home insurance through him for many many years. Taylor and Carl are also very helpful to anything you may need. Always attentive. Highly recommend this office for your insurance needs."

Ose O

August 11, 2022

5  out of  5 rating by Ose O
"They were there for me when I needed help with repairs on my vehicle right after an accident. Very Caring and thoughtful people. Thank you!! Thank you!!!"

chen cheng

June 29, 2022

5  out of  5 rating by chen cheng
"This is my favorite State Farm agency! All agents are super nice and easy to work with! I get prompt reply every time I call them or email them. I am not going anywhere else. I strongly recommend this office ! :)"

Nicholas Truppi

June 14, 2022

5  out of  5 rating by Nicholas Truppi
"I've been working with Mike since I moved to Pittsburgh 8 years ago. Since then I had someone hit me when they floored it out of a parking spot, a drunk totaled my car while parked on the street in front of my house, and most recently a broadside resulting in a total. Like a good neighbor, Mike and his team have always been there. They have explained everything clearly, returned my inquires quickly, and made the process easier than I could hope for. I never leave five star reviews, and truly I'm only leaving this because I've recently had several one star interactions with which to compare. This team stands far and above the rest. Honorary mention to Karl (Carl?) who has also assisted me many times."

Gabe Price

March 17, 2022

5  out of  5 rating by Gabe Price
"I’ve been with Mike Newel’s office of State Farm for over a decade. The friendly and knowledgeable service have been second to none. When problems arise, as they occasionally do in life, Mike and the team have been amazing at helping to navigate the issues to the end. I recommend them to everyone."

Mark Kerns

March 17, 2022

5  out of  5 rating by Mark Kerns
"Mike and Carl provide excellent customer service. I’m a long time State Farm customer of 30+ years. Transferred to Mike’s agency with move 5 years ago from WV. Referred to me from prior agent. Have been happy with my decision."

Vignesh Ramachandiriya

March 4, 2022

5  out of  5 rating by Vignesh Ramachandiriya
"Love the service of this office who take care of you personally for any questions/follow up. Carl Nero has been an excellent professional, knowledgeable and been working with him since years. Never had a complaint and he ensures that I'm good with all my requests. Strongly recommend him!"

Lori Magnelli

January 16, 2022

5  out of  5 rating by Lori Magnelli
"We were in the process of leasing a new car as well as buying a new home, which led to several interactions with the insurance office. Carl was very knowledgeable, responsive and helpful. Great customer service!!"

Mindy Lou

January 15, 2022

5  out of  5 rating by Mindy Lou
"I cannot thank Carl enough for working so hard for us!! I called to “shop around” for a homeowners policy on our new property once I got a quote from our old insurance company that seemed a little high…. He was so prompt and professional and walked me thru each and every step since I had to handle this while my husband was unavailable. I couldn’t believe the rates that Carl was able to provide for our home and auto insurance as well as our travel trailer that I immediately committed to Carl and State Farm and cancelled our old policy with a competitive company whom we were with for 16 years! I love that I can call Carl directly with ANY questions that I may have or he will call me to check on us just to see how we are doing and in-fact we spoke about professional business on Christmas Eve!!! That is customer service coming from someone who is in customer service herself! We’re currently shopping for life insurance with Carl as well!! Carl and State Farm have our business!! Thank you so much for everything!"

Jeff Taylor

January 12, 2022

5  out of  5 rating by Jeff Taylor
"The Newell Agency has always answered the phone when I call, and I get answers to any question, spoken in plain English, not "Insuranceese." (If that's a word!) Carl was very helpful recently. My daughter will be using this agency when the car she drives is put into her name or if she gets a different one."

June Albert

January 10, 2022

5  out of  5 rating by June Albert
"My family and friends rave about how friendly and professional the agency is!!"

Karen Powell

December 21, 2021

5  out of  5 rating by Karen Powell
"Very good agency! Carl Nero was a tremendous help with figuring out a policy that was a good fit for me. He was very nice and professional. Thank you Carl!"

Bill Miko

December 21, 2021

5  out of  5 rating by Bill Miko
"Very accessible, courteous staff. Always have the answers concerning all of our insurance and financial needs. Everyone needs an agent that offers this kind of assistance in a time of need."

Dean Ramirez

December 20, 2021

5  out of  5 rating by Dean Ramirez
"Taylor helped me figure out the best car insurance plan that fit my budget after paying way too much over the past couple years with other places. The level of professionalism she displayed was not only refreshing but definitely a quality most people lack. I can’t wait until I buy my house so that she can help me shop for the right homeowners insurance!"